I think the other reviewer was correct though, in that they do seem to focus on complete assembled bikes and not separate components as much. After 2 weeks of waiting still no refund and more ignoring...AVOID!! It takes some companies in England twice as long (and they charge a surcharge for delivering to the north of Scotland). Everything about the shopping experience was excellent, from the range offered (I was after a child bike seat), to the price and the very quick delivery. When the packages still didn't arrive I contacted them again, now the packaged had been misplaced and they couldn't seem to find it. Like it should be. Great initial buying experience but buyer beware. I received the bike yesterday and a local Bike Shop put it together for me. I get my bicycle tuned up there and recommend it to my friends. Worst online purchase I ever made, bad delivery service. All rights reserved. Cortina is a Dutch bike manufacturer and it is difficult to get their bikes outside of Europe. Wrong internal SEO into Hollandbikeshop.com website because Google Search Engine information refers to an item on Hollandbikeshop.com that not correspond to my expectations.Hollanbikeshop.com disregards my emails before and after the purchasing …I tried to contact them by phone and their waiting time to pickup the phone call is too time-consuming ( > 17 minutes) !In other words, it’s a unfornate conscious lack of follow-up.Item was now returned and now received by Hollandbikeshop.com but I was forced to submit a PayPal complaint to recover my money.More than one month’s delay to receive the refund of my purchase !Customer satisfaction and listening are not the Hollandbikeshop.com policy guidelines !Please, buy elsewhere due to their poor services !!! Holland bike shop was great for my international order. Ordered part, got no updates atall untill eventually i chased only for them to admit they didnt have the part. Pleased with the items which fit my bikes perfectly and are of a great quality. Once again caveat emptor - buyer beware. We are now fans of Holland. to ensure I had all the parts. The ANWB fietskaart series consists of 20 separate cycle maps on a scale of 1:50,000 covering the whole of Holland. I originally ordered two children's bike seats; during the UK lockdown these were very hard to come by. © 2021 Trustpilot A/S. I am sent a return label, but have to take this large & heavy box to the post office, collection cannot be arranged, which I believe is a breach of UK consumer law. … Cycle the streets in style atop one of these sleek and sexy Dutch bicycles, ideal for urban riding, commuting and recreational rides. Many thanks Hollandbikeshop. It was despatched in the evening and arrived Saturday in the UK.Everything was expected with respect to the product. There seems to be a language problem in customer service, and I sincerely hope I have managed to prevent the despatch of a third trailer. This is the official international Facebook page of Hollandbikeshop.com However I purchased an Ortlieb Ultimate Six Pro F3266 Handlebar Bag which started to fail after using it twice. Great service, and fast delivery. Now going through the charge back process with my bank to try and get the money back from them. I have paid online with my credit card and I have the amount blocked in my bank account.When I check the order history on the website, the order does not exist in my account.I've emailed them about this, and they say that I have to make bank transfer before they can process the order.I tried explaining them that I paid by card online, they say the money has not arrived and cannot process my order.I hope I will see my money back this year. Why would you only have a front brake on a bike? Thank you for your excellent customer service … Onderdelen besteld, binnen 3werkdagen thuis afgeleverd. © 2021 Trustpilot, Inc. All rights reserved. Now waiting for payment. Faulty item received. They certainly know what they’re doing, great customer service, shipment was fine. A wealth of stock to compare items, and prices. Avoid this company - terrible customer service if something goes wrong! Avoid. We went to Drenthe to put one of these maps to the test. The shipment never arrived after a long time. We also often have bicycles on sale or in our outlet by top brands like Batavus, Cortina and Gazelle. Indeed we had to go elsewhere because we needed a bike rack for our bike holiday staycation so we are doubly out of pocket right now and it’s clear to me that these guys couldn’t care less. They don’t care about anything else. Great product and speedy delivery... what more could you want. A Dutch bicycle is designed and built by combining professional engineering, the latest technology and state-of-the-art components. Geen enkele achterdocht. Excellent service. Crank motor more suitable. Horrible costumer service. There are probably better places to go if that is what you are looking for. HC Carbon® - Road Disc or Rim Brake The multi-shaped carbon tubes and lugs produce a frame with unbelievable drive train stiffness and efficiency combined with a smooth silky ride. Something strange happened to my package (I think due to the mail carrier) and they were so quick to correct this and communicate with me! Dit is de officiële Facebook pagina van Hollandbikeshop.com. The wheel came with genuine shimano hub, free wheel, rim tape and quick release skewer, excellent, and all for 47 euro. Cross Country Cycle is Michigan's largest bicycle shop & has been helping you have more fun on a bike since 1984. We proudly carry Specialized and Norco bikes for every kind of rider. Zoals het hoort. Absolutely thrilled with quality of service and amazing breadth of hard-to-find bicycle parts.E-mail announcing completed order said a tracking code would be sent later that day. Wrote them an email, got and answer after 1 week, saying that the packages would soon arrive. Hoping the don't force me to institute enforcement proceedings (but will do if needed). 244 likes. Ik kom terug.Fully reliable. Taken about 5 weeks since item was returned to get refund, big thank you PayPal.Using PayPal a must cause they look at the facts and just snatch your dosh back for you.Definitely won’t use again. First order was never authorised and items remained in the basket. The e bikes were fantastic, only surpassed by the attention to detail and support Holland Bike Tours." I will definitely use this seller again for my biking needs. I normally do not write bad reviews, but this shop realy deserves it.After 3 weeks ignoring me, i finaly recieved mail that my order is not in stock. I did read the reviews before purchasing and was a little sceptical after seeing the negative experiences, however, I had no issues whatsoever and would buy again. Ordered a couple of bikes on their website. … I’m so satisfied about their quality stuff. Bad experience with Holland Bike Shop, never again. Order billed, filled, and shipped promptly and correctly. Ordered a host of components for my new bike and they didn't arrive after 2 weeks!They gave me excuse after excuse with very generic emails, this also gave me an idea this must happen very frequently with this company.I'm not one for writing a bad review, but the customer service is very bad!Luckily I paid with paypal and after a month with a dispute, I have finally got a refund from paypal. Bike Carrier Towbar Thule VeloCompact 924 925 - Duration: 2 minutes, 16 seconds. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! My child is currently too small for their feet to reach anywhere near the wheels but ultimately, this was a major problem as the straps are a pretty essential part of the safety of the seat. Placed two orders which arrived very quickly (within 3 working days) to a business address, very impressed. Awefull customer serviceAwefull customer service, item arrived quite quickly, had to return as wrong part ordered, this was my mistake. Have had the same experience as others on the site. We rode the bike 2 months until it suddenly got broken (just stopped switching on one day). I am now trying to get a refund through paypal. I never got the packaged I ordered. I want refund. I then received an email saying that I appeared to have only received the trailer box (this trailer has no box) and I would be receiving a further trailer (my third!) #4,368 in Bikes: Customer Reviews: 4.5 out of 5 stars 11 ratings. Bike Carrier Towbar Thule VeloCompact 926 927 - Duration: 3 minutes, 41 seconds. And now with disc brakes, we've managed to make it, well, even more complete. 808 views; 4 years ago; 2:16. They had a great selection with good descriptions of each. Thank you for your excellent customer service and products! It wasn't*, but an e-mail requesting it was answered promptly, on a Saturday, with an active link to the Nederlands Post tracker. They advertise DHL and a few days delivery and when you buy they use local post and if you complain about the delivery delays they rey that due the situation they don't have time to see the issue and they handle only deliveries with more than a month delays. Thankfully I paid through Paypal who have since refunded me all costs. I am never shopping at their business again and i can only advise others to avoid them. Battery failed and took many weeks to replace, then arrived without integral light. Cross Country Cycle. It is pretty much flat the whole way so all you have to do is check out the wonderful scenery that surrounds you. The vintage style and classic look of Dutch bikes are very much the fashion at the moment and London’s busy streets are bursting with them. I'm Dutch and wanted a Oma bike for a long time. That way we offer great looking bicycles and cargo bikes, while achieving the highest level of comfort and durability. They are misleading their customers about delivery days and the courier they are collaborating. Highly recommend. We know you’re ready and rearing to join the bike club, and that’s why we’re bringing you the ultimate bike purchasing guide to help you with buying your first bicycle in the Netherlands. Once I complained, they acted fast though, so altogether they seem to be a reliable … Because the order was never processed I re ordered the items before I saw they took payment. The product arrived very quickly and the price was very competitive. In Rotterdam, an excellent source for second hand bicycles is PiekFijn ( … Hollandbikeshop.com is the number 1 bike shop for all your bicycles and bicycle parts. Holland Bike Shop use Post NL as a shipping partner, tracking of my goods did show that HBS had indeed dispatched my itemr 2 days after my order, Post NL tracking shows my order as still with Post NL to date 06 March 2019 However it is the responsibility for HBS to control their chosen shipping partner. Happy to take your money for something that is out of stock then leave it days before owning up! Ordered a Roland trailer, which duly arrived in a broken package with no internal packing and all small parts missing. 10 euro freight charge is also reasonable.I made an account with them and found their website very easy to use.I see there are a lot of one star reviews, maybe I got lucky, but I cannot in all fairness give them less than 5 stars for my experience with them. Holland Bike shop had the exact wheel I needed, it is the same colour scheme as the front (black rim with gold detailing), so I'm very happy. According to the latest information the order will be processed and shipped.Added one more star for the prompt reaction. Was looking for parts for my Batavus and Cortina bikes. They carry Specialized and Cannondale bicycles along with I'm so So. :). They just don't do anything for months, don't answer emails, don't offer any good solutions . So back again emailing them. 15 reviews of Martin's Bike Shop "I have to strongly disagree with the 1 star rating that another reviewer gave. I have always heard nothing but great things about Martin's. I Contacted them and they told me they had sent me the correct item and if i returned it they will refund me. Jun, 25 2017 - Jane and family, United Kingdom: "We were … We sent it back and never saw neither our battery again nor rode the bike.